Faq Sections
Fill the water tank (1) with 1 measure of DURGOL ME for 9 measures of water or a descaling sachet (powder) for 1 liter of water.
Connect the plug (2).
Push the main switch (4).
Run the water, about 2dc.
Wait 2 to 3 minutes, then repeat the operation 2 to 3 times.
Empty the water tank (1), rinse it well with hot water. Once descaling is complete, fill the container with clean water (1).
To rinse the machine, run 1 liter of water and empty the water container.
Descaling completed.
Vous pouvez retrouver la documentation en PDF ici.
Each brand has its own after-sales service, followed by a form to fill out for processing: link
There is only one, and it is located at Rue Emma-Kammacher 4, 1217 Meyrin in Geneva, with free parking for guests, and self-service coffee. </ p>
Nous vous accueillons du lundi au vendredi, de 8h00 à 12h00 puis de 13h30 à 16h30.
Notre unique magasin se trouve à la Rue Emma-Kammacher 4, 1217 Meyrin. Proche de la gare de Meyrin, zone industrielle. Notre boutique se situe à côté de la rue du Vieux-Bureau.
The Customer must contact Maison du Café, Trottet SA by means of the online contact form, specifying the reasons for return. He has 30 days to return new merchandise, unopened, packaged, with all original accessories and box. Open coffee cannot be returned. As soon as a return confirmation is received by the Customer, he can go to the Post Office to make his return at the following address: Rue Emma-Kammacher 4, 1217 Meyrin
Accompanied by the order invoice and within a maximum of 7 days, you can contact us to request a refund. The goods must first be returned to the House of Coffee, Trottet SA. Goods examined, we notify you of the acceptance or refusal of the refund due to the condition of the goods and the return period. The goods must be new, packed in their original carton.
Online order ? Back in store possible. Provided that your return complies with the terms and conditions of Return, you can return to the store in Meyrin.
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Subject to an influx of large orders, orders placed before 4pm are shipped the same day by our team for fast delivery in 24 to 48 hours.
Your parcel is delivered by the Swiss Post who personally takes care of the recovery at our workshop until the direct shipment to your home in 48 hours maximum.
During the ordering process, activate the "takeaway delivery" function when choosing your delivery. You can spend 30 min after or until Friday after your order. </ P>
In addition, you can order by phone specifying the option "to take away". </ p>
It is unfortunately not possible to modify this option which is irreversible. On the other hand, we can cancel your current order and then re-enter it with the "take-away" option. </ P>
In-store recovery in Meyrin is 100% free and free of charge. </ P>
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You can place your order by Internet directly by logging in, by e-mail specifying the products and quantities a possible promotion, by mail or telephone. From CHF 39.- or EUR 79.- shipping costs are offered.
Your order may have been canceled due to a mailing address not found, an invalid email address, or ordering amounts too high. You can re-order by selecting a credit, twint, or other advanced payment method that guarantees the correct information about your contact information.
Select products in subscription, then in your order summary, activate the "subscription" gauge. Then choose your method of payment, delivery and frequencies.
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At the top right of the site, next to the shopping cart, you have the option of logging in and accessing your customer account. In addition, at the bottom of the website, you have the option to consult your orders, your points, your information.
To delete an account, you will have to contact the Maison du Café, Trottet SA to erase all your personal data and to close the account.
Simply click on "Sign In" by selecting "Create your account" to register on our website. Use your e-mail address to discover your personal space and gradually add your information and contact information.
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Each coffee machine has a different service system. To view it, click HERE .
A coffee machine that no longer works is 90% of the time associated with limestone. Before proceeding to the warranty repair procedure, make sure that your machine has been descaled every month, otherwise your repair will be out of warranty with additional charges from the supplier. Consult our service department by brand to discover the service as well as the costs.
It is possible to make a payment directly on the internet by American Express, VISA, Mastercard, Paypal, Twint, PostFinance, Payment in advance or payment on invoice.
It is possible that due to security, your account no longer has the option to choose the method of payment invoice. In addition, if your order contains a coffee machine or accessory of great value, coffee grinder, payment by invoice is not possible.
The Company's website has a high security system. The payment is secure and allows a very fast processing of orders made on our website.
The customer is automatically directed to our banking partner during their payment process. The information is strictly secure, confidential and not found by others.
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Coffee being an agri-food product, you can make a claim within 30 days with a copy of the purchase invoice, customer account number and intact products, new in the original packaging. If any of its instructions are not followed, we will not be able to take your warranty claim into consideration.
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Organic coffee, once arrived at our roasting, is stored more than 7 meters underground, protected from heat and standard coffees.
For us, the price of coffee on the stock market is only an indication. We work with exporters, so no purchase on the stock market, to avoid loss of quality.
It can be fixed directly with the producer or a cooperative permanently or temporarily. After that we have to go through authorized exporters in the countries to export the coffee to a European port, and from there we recover the coffee to store it in our cellar. It can also be purchased directly from importers specializing in the search for exceptional coffee.
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The CHAT Trottet is a direct means of communication between you and us. We answer your questions immediately during online messaging hours.
We are reachable from Monday to Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 4:00 p.m.
It is possible to contact us via CHAT without having to go through the connection phase. However, when you are connected, it is easier to answer your questions.
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With each purchase, collect points that you can convert into discount coupons for all your future purchases.
Earn points with every purchase, on every product purchased. CHF 200.- spent = 2,000 points collected! Collect 2000 points to receive a reduction check of CHF 10.- to be used on the entire online store.
The process is automatic. Order your favorite coffees, herbal teas, coffee machines or accessories, and accumulate points over time.
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Call & Collect is a telephone ordering system, which allows you to call and order your products, to pick them up at our store in Meyrin. It is possible to pay directly by phone, in complete security.
To order in Call & Collect, dial 022 719 00 00 then communicate your customer number or personal details, then place your order. Pick it up within 30 minutes during Click & Collect hours.
It is possible to order all the products available online mentioned "available in store". For accessories and coffee machines, payment in advance by telephone is required, in complete security.
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Le service B2B Professionnel permet d’obtenir des remises préférentielles sur les gammes de café (hors classic) à partir d’une certaine quantité.
Le service B2B s’adresse à tous les professionnels qui cherchent à étendre leur activité ou à bénéficier de remises préférentielles sur le café, qu’il s’agisse de revendeurs ou d’entreprises à grand volume.
Les gammes de café suivantes font partie du service B2B : Assemblages, Pure Origine, Cafés de spécialité, Cafés biologiques, Cafés Fairtrade, Orgaanik is Our Nature, Les Mélanges Audacieux ainsi que toute la gamme de thé, tisanes et infusions. La gamme Classic (petit prix) comme les cafés Eccellenza, Classico, Intenso, Crema et Espresso ne peuvent pas bénéficier du service B2B Professionnel. Sont également exclus les produits suivants : produits d’entretien, machines à café, accessoires.
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