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After sales service

How is the after-sales service of my coffee machine?

Each coffee machine has a different service system. To view it, click HERE .

My order does not match my delivery. What to do ?

Si nous nous sommes trompés dans votre commande, le SAV vous assure l'envoie d'une étiquette retour vous permettant de renvoyer le café erroné. En revanche, si l'erreur provient de votre commande internet, il faudra renvoyer les produits à vos frais. 

I got a coffee machine that does not work. What to do ?

Subject to errors and findings. in the case of non-functional machines, Trottet Cafés send you a Return label to return the goods. In the meantime, a new coffee machine is sent to you.

Before proceeding with this step, it is important to consult our after-sales service and to contact the appropriate supplier of your coffee machine. You can find it here .

After some time of use of the coffee machine, it does not work anymore. What to do ?

A coffee machine that no longer works is 90% of the time associated with limestone. Before proceeding to the warranty repair procedure, make sure that your machine has been descaled every month, otherwise your repair will be out of warranty with additional charges from the supplier. Consult our service department by brand to discover the service as well as the costs.