Product warranty

Coffee being an agri-food product, you can make a claim within 30 days with a copy of the purchase invoice, customer account number and intact products, new in the original packaging. If any of its instructions are not followed, we will not be able to take your warranty claim into consideration.

A coffee machine, compulsorily bought in shop in Meyrin for a test and demonstration of the product, is guaranteed 6 months subject to the non-respect of maintenance of the machine, or the recommendations of the instructions of the supplier.

No. filtered / purified water will always contain limestone because the coffee can not flow without limestone. It is important to have the appropriate maintenance products for the coffee machine, otherwise the guarantee is canceled.

A coffee machine, subject to non-compliance with the instructions for regular and monthly maintenance, is guaranteed 2 years at the private consumer and 1 year at the professional, always subject to model: consult our service by brand for discover more .

We recommend, as the supplier, a thorough thorough cleaning of the coffee machine once a month to avoid limescale.